I've already made my booking
I haven't received a confirmation email. What do I need to do?
it's possible that our email was marked as unsolicited and ended up in your junk mail folder.
This due to security precuations taken by some email providers (Gmail, Yahoo, Hotmail).
It's important to check your junk mail folder in the 24 hours after making a booking.
If you can't find it there, you can go to the “My booking” section and download it from there, or contact our customer service team.
Where will you be waiting for me and how will I find you?
For transfers from the airport, we will wait for you with a placard with your name on it in the arrivals terminal.
However, once you've made your booking you will receive information about how to find your chauffuer along with emergency contact numbers.
For transfers starting out from your hotel, we will be in the reception area unless you tell us otherwise when making your booking.
If your transfer is to a residential address, we will pick you up at whichever address you specify.
What happens if my flight gets delayed?
We track all flights and keep up to date in real time thanks to tools provided by Aena and other airlines.
As an additional measure, it's important that you continually update us as to the information the airline provides you with, by emailing us or via your emergency telephone contact number so that we can be doubly informed.
What happens if my flight arrives early?
In most cases, we will reallocate you to a new vehicle.
You will be able to set off for your destination as soon as your flight arrives.
In the event of us not having a vehicle available at that time, you will have to wait until the pre-arranged time.