Destinations in Gran Canaria

I've already made my reservation

I haven't received the confirmation email. What should I do?
It's possible that our email was marked as spam and ended up in your spam folder.

This is due to the security settings of some email services (Gmail, Yahoo, Hotmail).

It’s important to check your spam folder within 24 hours of making your reservation.

If you don’t find it there, you can go to the “My Reservation” section and download it from there, or contact our customer service team.

Where will you be waiting for me, and how can I find you?
For airport pickups, we’ll be waiting for you with a sign bearing your name in the arrivals terminal.

However, once your reservation is complete, you’ll receive information on how to find the driver, along with emergency contact numbers.

If your reservation is from a hotel, we’ll meet you at the front desk unless otherwise specified in your reservation.

For transfers to a private address, we’ll meet you at the street address you’ve specified.

What happens if my flight is delayed?

We monitor flights and track their status in real time using tools provided by Aena and the airlines.

As an additional precaution, it’s important that you keep us informed at all times of any updates you receive from the airline via email or the emergency phone number so we can stay fully informed.

What happens if my flight arrives early?
In most cases, we’ll rebook you on a new vehicle.

You’ll be able to head to your destination as soon as your flight arrives.

If we do not have availability at that time, you will need to wait until the scheduled time.

I haven't made a reservation yet

I can't find the place I want to go
to. Try entering the address or changing the search terms.

For example, you can find a hotel by its name (e.g., ClubHotel Riu Gran Canaria) or by its address (Urb. Las Meloneras, Avenida del Mediterraneo, s/n, 35100 Maspalomas).

If you can’t find a specific location, you can enter a nearby one and specify the exact location in the “additional information” field.

It’s very important to us that you enter the location as precisely as possible, using its name or exact address. We do not consider the names of cities or destinations (e.g., Maspalomas, Playa del Inglés, Las Palmas de Gran Canaria…) to be valid.

How can I pay for my reservation
?
In the final step of the reservation process, you’ll be able to choose from the available payment methods.

We currently accept credit/debit cards and PayPal (which charges a small fee).

How much luggage can I bring
?
The amount of luggage you can bring depends on the vehicle you’ve booked.

However, it is limited to one suitcase and one carry-on bag (inside the vehicle) per person.

If you need to bring a lot of luggage for your trip, please contact our customer service team so they can help you choose the right vehicle.

Can I travel with sports equipment (bicycles, golf clubs, surfboards, etc.)?
We can transport all the equipment you need.

However, you must always specify this during the booking process under “extras” so we can determine the type of vehicle you’ll need.

Can my pet travel with me?
Small pets can travel with you, and large pets must travel in a carrier.

It’s very important that you let us know before booking so we can advise you on the type of vehicle to select—it all depends on the pet’s size.

I have a disability and need an accessible vehicle.
Before booking, please contact our customer service department.

From there, you can let us know what type of vehicle you need.

What types of child seats are available?
We have forward-facing “infant car seats.”

They are recommended for children weighing between 9 and 18 kg (approximately 9 months to 4 years old) and “booster seats,” recommended for children weighing 15 to 36 kg (approximately 4 to 11 years old).

We’ll do our best to provide the reserved car seat or booster seat. There may be times when the reserved car seat isn’t available. In those cases, you’ll be entitled to a refund of the amount paid for the car seat reservation.

If no car seats are available, children over three years of age must use a seat belt.

Children under three years of age may travel without a child restraint but must sit in the rear seats of the vehicle.

Is the price I see when booking the final price
?
Yes, it’s a fixed price per trip.

You’ll see the full amount before paying, with no surprises when you arrive at your destination.

How far in advance should I book
?
We recommend booking at least 24 hours in advance.

During peak season, or for more distant destinations such as Agaete, Taurito, or Tauro, it’s best to book even earlier to secure your vehicle and your pickup time.

Can I also book the return trip to the airport
?
Yes, you can add the return trip.

You can include it in the same reservation and specify the date, time, and pickup location.

After the trip

I left something in the car. How can I get it back?
Please contact our customer service department.

You’ll need to provide the booking reference number you received when you made your reservation so we can identify the vehicle that provided your service.

Please note that we are not a local taxi company, so for any lost items during your transfers, you’ll need to contact the taxi company that provided the service—this will depend on the municipality.